Warranty Information

Warranty Information

Warranty is applicable with normal use of product.

The LUMA baby bath and care set has a warranty period of 12 months. The Warranty period starts at the moment of purchase, upon setting up your bath.

Warranty only applies to the first owner as it is not transferable.

Warranty will be void if:

  - Original proof of purchase is missing
  - Misuse of products, use other than described in manual
  - Damage to products as a result of normal wear and tear
  - Deliberately caused damage or damage caused out of negligence
  - Damage caused by improper storage or maintenance
  - Modifications to products by customers

  - Not purchased from an authorised Australian or New Zealand stockist 

Where should you go?

In case of problems or defects you should contact the store where you have purchased the product. You should also bring the following items:

  - Dated proof of purchase
  - A clear description of the complaint
  - The faulty product and / or photos of the faulty product or part